Worry-Free Car Use and Maintenance Services
NIO Service is a one-stop service system developed by NIO. Based on the Service Guardian system and the nationwide service network, it is able to identify user needs, providing reassuring, time-saving and cost-saving experiences.
Time Is Yours, Service on Us
NIO offers one-click for service, door-to-door tire repair, post-accident reassurance, Joyride and other services for your worry-free experiences.
One-Click for Service
Users can initiate maintenance via NIO app or center displays, with a service specialist following up the whole process. All the charges are transparent for your reassurance.
NIO Service, Worry-Free All the Way
An unexpected interruption during the trip？
Don’t worry. Continue your trip and NIO specialists will take care of the rest for you.
A flat tire in the middle of the night?
24-hour door-to-door tire service is here to get you out of trouble.
Don’t want to waste your precious weekend driving your car to the service center?
With car pickup and delivery to your door, we’ve got you covered.
NIO Worry-Free Service
NIO Worry-Free Service, nicknamed “Worry-Free Service Package” by users, is an innovative service product provided by NIO Service. It covers more than 20 scenarios, including insurance, repair and maintenance, accident rescue, car wash, chauffeur service, and valet parking, providing users with reassuring service experiences throughout the whole process.
Service Guardian
Service Guardian remotely monitors the vehicle network and is capable of conducting remote diagnosis within seconds. When detecting abnormal signals, it will analyze the anomalies and set off the alarm if necessary, so that diagnosis experts can follow up immediately for real-time remote diagnosis, providing early insights into the vehicle's anomalies.
NIO Service Center
One-stop aftersales services that provide all-round care for your car, including repair and maintenance, car beauty, and inspection.
Where There's a NIO Car, There's NIO Service
*The initial owners' rights of lifetime free roadside rescue, exclusive service group, and having a NIO service specialist taking care of major accidents only apply in Mainland China and the last is only available to users who have bought the Worry-Free Service Package.
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