Accessibility Statements

Accessibility for All

NIO desires to provide a positive experience to all our customers, and we aim to promote accessibility and inclusion.

Our goal is to permit our customers to gather information successfully and transact business through our website. Whether you are using assistive technologies like a screen reader, a magnifier, voice recognition software, or captions for videos, we are committed to providing a successful and enjoyable website experience.

Accessibility Assistance

If you have difficulty using or accessing any element of this website or on any NIO mobile app or tool, please feel free to email us at and we will work with you to provide the information, item, or transaction you seek through a communication method that is accessible for you consistent with applicable law.


As part of NIO's commitment, we are taking a variety of steps to enhance our website's accessibility. These steps may include, but are not limited to, conducting accessibility audits of our website to identify areas for improvement, ensuring that our website content is structured in a way that is easy to navigate and understand, providing alternative text for images and other non-text content, and improving the color contrast of our website to make it easier to read.

Ongoing Effort

NIO is currently working toward full compliance with Web Content Accessibility Guidelines (version 2.0 or better). While we are proud to have achieved substantial compliance, we view accessibility as an ongoing commitment and so our efforts are continuing in nature. This means that we will continue to identify areas where we can improve and implement solutions that make our digital properties more accessible to all users.


Please contact us at if you have any feedback or suggestions as to how we could improve the accessibility of this website.